8+ Home Depot Attendance SOP: Best Practices & Tips


8+ Home Depot Attendance SOP: Best Practices & Tips

The operational guideline governing employee presence and punctuality at the specified retail corporation is a structured protocol. This protocol outlines the procedures for recording arrival and departure times, managing absences (planned or unplanned), and addressing instances of tardiness or absenteeism. For example, it might dictate the method for employees to report sick leave or the consequences for accumulating a certain number of unexcused absences within a defined timeframe.

Adherence to this standardized process ensures workforce availability, supports operational efficiency, and maintains consistent service levels for customers. Its proper implementation reduces disruptions caused by unforeseen absences and contributes to a more predictable and reliable staffing schedule. Historically, the formalization of such procedures stemmed from a need to improve workforce management and ensure compliance with labor regulations.

The following sections will delve into the specific components of such a program, including reporting mechanisms, leave request procedures, disciplinary actions related to attendance, and the technology often employed to facilitate its management. The intention is to provide a comprehensive understanding of how employee presence is tracked, managed, and reinforced within this organization.

1. Absence reporting methods

Absence reporting methods are a critical component of the “home depot attendance sop”. These methods dictate how employees communicate their inability to attend scheduled work periods, initiating a chain of events impacting staffing, workload distribution, and overall store operations. The efficacy of these methods directly influences the effectiveness of the larger attendance policy. A clear, readily accessible reporting system, for instance, allows managers to promptly adjust staffing levels to mitigate the impact of the absence. Conversely, ambiguous or cumbersome procedures can lead to delayed notifications, exacerbating staffing shortages and potentially disrupting customer service. For example, a system allowing employees to report absences via a dedicated mobile application or a direct phone line to a designated manager ensures immediate notification, allowing for timely adjustments to schedules.

The methods employed can also impact the accuracy of attendance records and the appropriate application of absence-related policies. Clear protocols specifying the required information such as the reason for absence, anticipated duration, and contact details allow the organization to categorize absences correctly (e.g., sick leave, personal leave, family emergency). This, in turn, ensures compliance with relevant labor laws and internal policies regarding paid time off and job protection. Consider a scenario where an employee fails to properly report an absence, leading to misclassification as an unexcused absence; this can potentially trigger unwarranted disciplinary action and undermine employee morale. Effective absence reporting therefore necessitates training and readily available resources detailing the correct procedures.

In summary, absence reporting methods are not merely administrative details but integral to the successful implementation of the “home depot attendance sop”. They serve as the initial step in managing employee absences, impacting operational efficiency, legal compliance, and employee relations. The design and effective communication of these methods are therefore crucial for ensuring that the broader attendance policy achieves its intended objectives of workforce stability and predictable staffing.

2. Tardiness consequence protocol

The tardiness consequence protocol, a defined set of actions taken in response to employee lateness, is a crucial element within the overarching “home depot attendance sop”. It establishes a clear and consistent framework for addressing deviations from the scheduled start time, aiming to deter habitual tardiness and promote adherence to work schedules.

  • Progressive Discipline

    The protocol typically employs a progressive disciplinary approach, escalating the severity of consequences with repeated occurrences of tardiness. Initial instances may result in verbal warnings, followed by written warnings, and potentially leading to suspension or termination for persistent offenses. This structured approach ensures employees are given opportunities to correct their behavior before facing more severe penalties. An employee consistently arriving late might first receive a verbal warning, then a written reprimand, and eventually, if the pattern continues, face suspension.

  • Impact on Performance Evaluations

    Consistent tardiness can negatively influence an employee’s performance evaluation. Attendance is often a factor considered when assessing overall job performance, reflecting reliability and commitment. A history of tardiness might result in a lower performance rating, potentially affecting opportunities for promotions or salary increases. An employee frequently arriving late may receive a lower rating on the “dependability” section of their performance review, thereby impacting their overall score.

  • Documentation and Record-Keeping

    A comprehensive tardiness consequence protocol necessitates accurate documentation and record-keeping. Managers must maintain detailed records of all instances of tardiness, along with the corresponding disciplinary actions taken. This documentation serves as evidence of consistent enforcement of the policy and is essential for legal compliance and fair treatment of employees. For example, a manager might document the date, time, and duration of each instance of tardiness, along with the warning issued to the employee.

  • Consistency and Fairness

    The uniform application of the tardiness consequence protocol is paramount to ensure fairness and avoid claims of discrimination. All employees, regardless of their position or department, should be subject to the same standards and consequences for tardiness. Consistent enforcement strengthens the credibility of the “home depot attendance sop” and fosters a culture of accountability. If one employee is disciplined for tardiness while another is not, it can lead to resentment and perceptions of unfair treatment.

These facets of the tardiness consequence protocol are integral to the “home depot attendance sop”, promoting punctuality, accountability, and consistent workforce management. Their effective implementation minimizes disruptions caused by late arrivals and contributes to a more reliable and productive work environment.

3. Leave request procedure

The leave request procedure is an integral facet of the “home depot attendance sop,” serving as a mechanism for employees to formally request authorized absences from scheduled work periods. This procedure not only enables employees to manage personal obligations but also allows the organization to plan for staffing needs and maintain operational continuity.

  • Defined Channels for Submission

    The leave request procedure typically outlines specific channels through which employees must submit their requests. These channels may include digital platforms, such as employee portals or mobile applications, or physical forms submitted to supervisors. Clearly defined submission channels ensure that requests are properly documented and tracked. For example, an employee may be required to submit a request through the company’s HR system at least two weeks in advance for vacation leave, allowing management sufficient time to adjust schedules. A lack of clear channels can result in lost or delayed requests, leading to staffing shortages and potential disciplinary action against the employee.

  • Required Information and Documentation

    A comprehensive leave request procedure specifies the information and documentation required for various types of leave. This may include the dates and duration of the leave, the reason for the leave (e.g., vacation, sick leave, personal leave), and supporting documentation, such as a doctor’s note or legal documents. Providing the necessary information ensures the request can be properly evaluated and approved. For instance, a request for medical leave may require a doctor’s certification detailing the employee’s condition and the recommended period of absence. Without the required documentation, the request may be denied or delayed, potentially impacting the employee’s job security.

  • Approval Hierarchy and Timelines

    The leave request procedure defines the approval hierarchy, outlining the individuals authorized to approve leave requests, and establishes timelines for processing requests. Typically, requests are reviewed and approved by the employee’s direct supervisor, with potentially higher-level approval required for extended or specialized types of leave. Defined timelines ensure that requests are processed efficiently and that employees receive timely notification of the decision. For example, a supervisor may be required to approve or deny a leave request within five business days. Delays in the approval process can create uncertainty for employees and hinder their ability to plan their personal affairs.

  • Impact on Scheduling and Coverage

    The leave request procedure considers the impact of approved leave on scheduling and staffing coverage. Management is responsible for ensuring that adequate staffing levels are maintained during employee absences, often requiring the reassignment of duties or the use of temporary staff. The procedure may outline guidelines for balancing employee needs with operational requirements. For example, during peak retail seasons, the number of employees granted leave may be restricted to ensure sufficient staffing coverage. Failure to consider the impact on scheduling can lead to reduced service levels and increased workload for remaining employees.

In conclusion, the leave request procedure serves as a critical link within the “home depot attendance sop,” enabling employees to request authorized absences while ensuring minimal disruption to operations. By establishing clear channels for submission, specifying required information, defining approval hierarchies, and considering the impact on scheduling, the procedure supports both employee needs and organizational efficiency.

4. Tracking system accuracy

The precision of attendance tracking mechanisms is paramount to the integrity and effectiveness of the “home depot attendance sop.” A reliable tracking system provides the foundation for fair and consistent application of attendance policies, impacting employee compensation, performance evaluations, and overall workforce management.

  • Data Integrity and Payroll Accuracy

    Accurate tracking systems directly influence the precision of payroll calculations. Inaccurate data regarding employee arrival and departure times, breaks, or overtime hours can lead to discrepancies in paychecks, resulting in employee dissatisfaction and potential legal ramifications. A tracking system that fails to accurately record worked hours might underpay employees, leading to grievances and potential legal action. Conversely, overpayments due to inaccuracies can result in financial losses for the company. For example, if an employee’s clock-in time is erroneously recorded earlier than their actual arrival, they could be compensated for time not worked.

  • Policy Enforcement and Fairness

    An effective attendance tracking system ensures consistent and impartial enforcement of the “home depot attendance sop”. When data is reliably captured, managers can fairly address instances of tardiness, absenteeism, or unauthorized leave, mitigating the risk of perceived bias or favoritism. A system with vulnerabilities in its data collection can lead to inconsistent application of attendance policies. For instance, if some employees’ attendance is meticulously tracked while others are subject to less scrutiny, it can create a sense of unfairness and erode employee morale.

  • Compliance with Labor Laws

    Accurate attendance tracking is crucial for compliance with various labor laws and regulations, including those related to minimum wage, overtime pay, and mandated breaks. A reliable system provides a defensible record of employee work hours, demonstrating adherence to legal requirements and minimizing the risk of fines or penalties. A company that cannot accurately document employee work hours may be unable to demonstrate compliance with overtime regulations, leading to potential legal challenges and financial liabilities. For example, failing to track meal breaks accurately could result in violations of labor laws requiring employers to provide paid breaks.

  • Operational Efficiency and Resource Allocation

    Precise attendance data allows for effective resource allocation and workforce planning. By analyzing attendance patterns, managers can identify trends in absenteeism, optimize scheduling, and ensure adequate staffing levels during peak periods. Inaccurate attendance records can lead to inefficient staffing decisions, resulting in either understaffing, which can negatively impact customer service, or overstaffing, which increases labor costs. For example, if a tracking system consistently underestimates employee absenteeism, managers may underestimate staffing needs, leading to long wait times for customers and increased pressure on existing employees.

In summary, tracking system accuracy is not merely a technical detail within the “home depot attendance sop”; it is a cornerstone of equitable and efficient workforce management. It directly impacts payroll accuracy, policy enforcement, legal compliance, and resource allocation. Therefore, investing in a robust and reliable attendance tracking system is essential for maintaining a productive and legally compliant work environment.

5. Disciplinary action guidelines

Disciplinary action guidelines are a critical component of the “home depot attendance sop”, representing the codified responses to employee violations of established attendance policies. A direct cause-and-effect relationship exists between infractions of the attendance protocol and the implementation of these guidelines. Without clearly defined disciplinary procedures, the entire attendance policy lacks enforceability, rendering it largely ineffective. These guidelines provide a structured framework, ensuring that responses to attendance violations are consistent, fair, and legally defensible. For instance, repeated tardiness might initially result in a verbal warning, followed by a written warning, and ultimately, suspension or termination depending on the frequency and severity of the offense, as explicitly outlined in the disciplinary action guidelines. The absence of such a system would create ambiguity and potentially lead to arbitrary enforcement, eroding employee morale and increasing the risk of legal challenges.

The practical application of disciplinary action guidelines within the “home depot attendance sop” extends beyond simply penalizing employees. They serve as a deterrent, encouraging adherence to attendance policies by clearly communicating the consequences of non-compliance. These guidelines also provide a mechanism for addressing underlying issues that may contribute to attendance problems. For example, if an employee demonstrates a pattern of absenteeism, the disciplinary process may include an investigation into the reasons for their absence, potentially uncovering personal or health-related challenges that can be addressed through employee assistance programs or other resources. Furthermore, documented disciplinary actions provide a valuable record for performance evaluations, informing decisions related to promotions, salary increases, and other career advancement opportunities.

In conclusion, disciplinary action guidelines are indispensable for the successful implementation of the “home depot attendance sop”. They provide a clear and consistent framework for addressing attendance violations, ensuring fairness, promoting accountability, and contributing to a productive work environment. While challenges may arise in balancing disciplinary measures with employee support and understanding, a well-defined and consistently applied set of guidelines is essential for maintaining workforce stability and achieving organizational objectives. The guidelines ensure that the attendance policy is not merely a set of abstract rules but a practical tool for managing employee presence and promoting a culture of reliability.

6. Scheduled shift adherence

Scheduled shift adherence forms a cornerstone of operational efficiency and service quality, directly influencing the effectiveness of the “home depot attendance sop”. Deviation from pre-arranged work schedules can disrupt workflow, compromise customer service standards, and place undue strain on remaining staff. The following facets illuminate the critical role of adhering to scheduled shifts within the context of this standardized protocol.

  • Impact on Customer Service

    Failing to adhere to scheduled shifts can result in understaffing during critical periods, leading to longer wait times for customers, reduced assistance in store aisles, and diminished overall service quality. For example, if several employees assigned to a Saturday morning shift fail to arrive on time, customer service suffers due to insufficient staffing during a peak shopping period. This directly undermines the company’s commitment to providing a positive shopping experience. Adhering to scheduled shifts ensures that adequate personnel are available to meet customer needs promptly and effectively.

  • Workload Distribution and Team Morale

    Non-adherence to scheduled shifts necessitates the redistribution of workload among remaining staff, often leading to increased stress levels and decreased morale. If an employee calls out sick without sufficient notice, colleagues must absorb their responsibilities, potentially leading to burnout and resentment. Consistent shift adherence ensures a more equitable distribution of workload, fostering a positive and supportive work environment. It prevents the imposition of excessive burdens on individual employees and promotes teamwork.

  • Inventory Management and Operational Efficiency

    Maintaining scheduled shift adherence is also crucial for effective inventory management and overall operational efficiency. Tasks such as restocking shelves, processing deliveries, and maintaining store cleanliness rely on having adequate staff present at designated times. If employees fail to adhere to their scheduled shifts, these essential tasks may be delayed, leading to inventory shortages, disorganized displays, and a less appealing shopping environment. Adhering to shift schedules allows for timely completion of these tasks, ensuring smooth store operations.

  • Budgetary Implications and Labor Costs

    Deviations from scheduled shift adherence can have significant budgetary implications, potentially leading to increased labor costs. Unplanned absences may require the hiring of temporary staff or the payment of overtime to existing employees to cover the workload. These unexpected expenses can strain the budget and reduce profitability. Furthermore, inefficient resource allocation resulting from poor shift adherence can lead to wasted labor hours and decreased productivity. Strict adherence to scheduled shifts allows for more accurate forecasting of labor needs and more effective management of labor costs.

In conclusion, scheduled shift adherence is not merely a matter of personal responsibility but an essential element of the “home depot attendance sop”, directly impacting customer service, employee morale, operational efficiency, and budgetary performance. The consistent enforcement of policies designed to promote shift adherence is crucial for maintaining a stable and productive work environment.

7. Documentation requirements

Comprehensive documentation requirements are an indispensable aspect of any effective “home depot attendance sop”. These requirements dictate the specific records and supporting evidence necessary for validating employee absences, tardiness, and requests for leave. The absence of clearly defined documentation requirements can lead to inconsistent application of the attendance policy, increased potential for disputes, and weakened legal defensibility of disciplinary actions. For example, if an employee claims sick leave without providing a doctor’s note as mandated by the policy, the validity of that absence cannot be verified, potentially triggering disciplinary action that may be challenged. Therefore, precise documentation requirements serve as the foundation for a fair and transparent attendance management system.

The types of documentation required under a “home depot attendance sop” often vary depending on the nature of the absence. For instance, requests for vacation time may simply require the completion of a leave request form submitted within a specified timeframe. Conversely, absences due to illness or injury typically necessitate a medical certificate from a qualified healthcare professional, detailing the nature of the condition and the recommended duration of absence. Requests for family medical leave may require additional documentation, such as birth certificates or medical records, to substantiate the claim. The rigor of the documentation requirements reflects the potential impact of the absence on operational needs and the need to ensure compliance with applicable labor laws. Properly managed documentation, accessible and securely stored, also contributes to streamlining the auditing process, whether internal or external, and supports compliance with record retention regulations.

In summary, documentation requirements are not merely procedural formalities within the “home depot attendance sop”. They serve as a vital mechanism for validating employee absences, ensuring policy compliance, and mitigating potential legal challenges. Consistent enforcement of these requirements is essential for maintaining a fair, transparent, and legally sound attendance management system. Challenges may arise in balancing the need for thorough documentation with respecting employee privacy, but a clearly defined and consistently applied set of documentation requirements is crucial for the effective functioning of the overall attendance policy.

8. Policy communication clarity

The lucidity with which the attendance policy is conveyed to employees directly impacts its comprehension and subsequent adherence. Ambiguous or poorly disseminated policies invite misinterpretations, fostering inconsistencies in application and potentially undermining the entire “home depot attendance sop”. Effective communication is therefore not merely a perfunctory exercise but a fundamental pillar supporting the policy’s success.

  • Accessibility of Policy Documentation

    The ease with which employees can access the full, updated text of the “home depot attendance sop” significantly influences their understanding of its provisions. If the policy is buried within obscure internal websites or available only through cumbersome procedures, employees may remain unaware of critical details. Proactive measures such as readily available online portals, printed copies distributed during onboarding, and regular email reminders enhance accessibility. If an employee claims ignorance of a tardiness penalty due to the policy’s inaccessibility, the enforceability of that penalty is diminished. Conversely, a policy readily available and actively promoted fosters a culture of transparency and accountability.

  • Use of Plain Language and Avoiding Jargon

    The employment of clear, concise language, devoid of legal or corporate jargon, is crucial for ensuring widespread comprehension of the “home depot attendance sop”. Overly technical or convoluted phrasing can confuse employees, leading to unintentional violations of the policy. Translating complex provisions into plain language, supplemented with real-world examples, facilitates understanding. For instance, instead of stating “Unexcused absences may result in disciplinary action up to and including termination,” the policy might specify, “Missing work without a valid reason, such as a doctor’s note for illness, can lead to warnings, suspension, or, in some cases, job loss.”

  • Training and Onboarding Programs

    Dedicated training sessions and comprehensive onboarding programs play a vital role in communicating the intricacies of the “home depot attendance sop”. These programs provide an opportunity to explain the policy’s rationale, clarify specific provisions, and address employee questions. Interactive elements, such as role-playing scenarios or quizzes, can reinforce understanding and ensure retention. For example, a new hire orientation might include a session specifically dedicated to attendance policies, outlining the procedures for reporting absences, requesting leave, and understanding the consequences of tardiness. The more thoroughly new employees are versed on the policy, the more likely they are to comply.

  • Consistent Messaging and Enforcement

    The consistent reinforcement of the “home depot attendance sop” through managerial communication and consistent enforcement practices is essential for maintaining its credibility. If managers selectively enforce certain provisions or communicate conflicting interpretations of the policy, employees will lose faith in its fairness and effectiveness. Regular reminders of key policy points, coupled with equitable application of disciplinary measures, solidify the policy’s importance. If managers consistently address tardiness with established disciplinary actions, employees are more likely to prioritize punctuality.

These facets highlight the interconnectedness of policy clarity and the successful implementation of the “home depot attendance sop”. Proactive communication, accessible documentation, and consistent reinforcement are essential for ensuring that employees understand and adhere to the policy’s provisions, fostering a reliable and productive work environment.

Frequently Asked Questions

The following questions address common inquiries regarding the attendance policy and standard operating procedures at Home Depot. These answers are intended to provide clarification and guidance to ensure consistent understanding and application of the attendance guidelines.

Question 1: What constitutes an excused absence under the Home Depot attendance SOP?

An excused absence is typically defined as an absence supported by verifiable documentation, such as a medical certificate from a qualified healthcare provider, jury duty summons, or documentation related to bereavement leave, adhering to the specific guidelines outlined in the policy. Each situation is evaluated on a case-by-case basis, considering the circumstances and supporting documentation.

Question 2: How should an employee report an absence according to the Home Depot attendance SOP?

Employees are generally required to report absences through a designated channel, such as a call to a specified phone number or submission of an online notification through the company’s HR system. The specific reporting procedure, including the required timeframe for notification, is detailed in the attendance policy and should be followed precisely to avoid potential disciplinary action.

Question 3: What are the potential consequences of accumulating unexcused absences under the Home Depot attendance SOP?

The accumulation of unexcused absences can lead to progressive disciplinary action, as outlined in the attendance policy. This may include verbal warnings, written warnings, suspension without pay, and, in cases of repeated violations, termination of employment. The severity of the disciplinary action typically depends on the number of unexcused absences and the employee’s overall attendance record.

Question 4: How does the Home Depot attendance SOP address tardiness?

The attendance policy defines tardiness as arriving late for a scheduled shift, and it outlines specific consequences for repeated instances of tardiness. These consequences may include verbal warnings, written warnings, and, in more severe cases, suspension or termination. The policy may also differentiate between occasional isolated instances of tardiness and a consistent pattern of late arrivals.

Question 5: Is paid time off (PTO) considered when evaluating attendance under the Home Depot attendance SOP?

Approved requests for paid time off (PTO), vacation time, or sick leave are generally not counted against an employee’s attendance record, provided that the request was submitted and approved in accordance with the policy’s guidelines. However, unscheduled absences, even if covered by available PTO, may still be subject to review and potential disciplinary action if they occur frequently or disrupt operational needs.

Question 6: How is the Home Depot attendance SOP communicated to employees?

The attendance policy is typically communicated to employees through various channels, including new hire orientation, employee handbooks, internal websites, and managerial briefings. It is the responsibility of each employee to familiarize themselves with the contents of the policy and to adhere to its guidelines. Managers are responsible for ensuring that all employees under their supervision are aware of the policy and its requirements.

Understanding and adhering to the Home Depot attendance SOP is essential for all employees. This FAQ provides a general overview of key aspects of the policy, and employees are encouraged to consult the full policy document for complete details and clarification.

The following section will delve into best practices for maintaining accurate attendance records, ensuring compliance with the Home Depot attendance SOP.

Tips for Adhering to the Home Depot Attendance SOP

Maintaining consistent attendance and punctuality is crucial for both individual employee success and overall store operational efficiency. The following tips offer practical guidance for navigating the Home Depot Attendance SOP effectively.

Tip 1: Review the Policy Regularly: A thorough understanding of the Home Depot Attendance SOP is the foundational step. The policy outlines excused and unexcused absences, reporting procedures, and potential disciplinary actions. Regular review ensures familiarity with updates and revisions.

Tip 2: Prioritize Proactive Communication: Should an unforeseen circumstance necessitate an absence or tardiness, timely notification is paramount. Adherence to the prescribed reporting channels, as defined in the Home Depot Attendance SOP, demonstrates responsibility and minimizes operational disruption. Notification should occur as far in advance as possible.

Tip 3: Document Absences Properly: Compliance with documentation requirements is critical for validating absences. Proper documentation, as stipulated in the Home Depot Attendance SOP (e.g., medical certificates, jury duty notices), ensures that absences are appropriately categorized and avoid unwarranted disciplinary measures.

Tip 4: Utilize Leave Request Systems Efficiently: Planned absences, such as vacations or personal time, require adherence to the leave request procedures outlined in the Home Depot Attendance SOP. Submitting requests within the specified timeframe allows for proper staffing adjustments and minimizes potential operational disruptions.

Tip 5: Manage Scheduling Conflicts Proactively: Anticipate potential scheduling conflicts and communicate them to supervisors in advance. Collaboration with management to find mutually agreeable solutions prevents unexpected absences and demonstrates a commitment to maintaining shift adherence.

Tip 6: Understand Disciplinary Procedures: Familiarity with the disciplinary procedures outlined in the Home Depot Attendance SOP is essential. Awareness of the potential consequences of repeated attendance violations can serve as a deterrent and encourage responsible attendance habits.

Tip 7: Leverage Available Resources: Should challenges arise that impact attendance, explore available resources, such as employee assistance programs or consultations with human resources. These resources can provide support and guidance in navigating difficult situations while remaining compliant with the Home Depot Attendance SOP.

Consistent adherence to these tips promotes responsible attendance habits, fosters a reliable work environment, and minimizes the risk of disciplinary action. Understanding and proactively managing attendance in accordance with the Home Depot Attendance SOP benefits both individual employees and the organization as a whole.

The subsequent section provides concluding remarks, summarizing the key aspects of the Home Depot Attendance SOP and its overall importance.

Conclusion

This exploration of the “home depot attendance sop” has illuminated its multifaceted nature, underscoring the program’s significance in maintaining operational stability and workforce accountability. The analysis has encompassed key aspects, including absence reporting methods, tardiness consequence protocols, leave request procedures, the critical role of tracking system accuracy, clearly defined disciplinary action guidelines, scheduled shift adherence, the necessity of well-documented absences, and the importance of unambiguous policy communication. Each of these elements contributes to a structured framework designed to ensure fairness, predictability, and legal compliance in managing employee presence.

Consistent and equitable adherence to the “home depot attendance sop” is not merely an administrative requirement; it represents a commitment to a productive and reliable work environment. The effective implementation of this program necessitates ongoing diligence, proactive communication, and a shared understanding of its principles by all stakeholders. Moving forward, continued evaluation and refinement of the “home depot attendance sop” will be crucial for adapting to evolving workforce needs and ensuring its continued effectiveness in supporting the organization’s goals.